CONSULTING SERVICES
Contact Management Systems offers a variety of consulting services to help you
maximize your software investment:
Evaluation
Services – Knowing where you want to go is half the battle. You
need the right tools to get you there. Because we monitor trends with sales,
service and configurations solutions, we can help you quickly determine your
selection criteria and expedite a product evaluation, so that you can advance
the implementation cause, not just think about it!
Planning
& Analysis Services - We can help you know where you are today, where you
want to go, and how to get there. The reality of today’s business
environment is that there are no simple "off-the-shelf" solutions
that work for everyone. We can help you determine how to create a sales and
service capability to differentiate you from your competitors, gain control of
your sales forecasts and deliver the highest level of customer satisfaction.
Implementation
Analysis Services – What can be worse than putting off the decision to
implement? A botched implementation altogether. We
know that the reason many CRM implementations fail is because they were poorly
implemented to begin with. We can provide services structured so that the
system is fully functional upon completion, including installation of software
on the server, setting up tables, importing and converting relevant data from
other systems and creating key management hands on user
Systems
Integration Services – Once you know where you are going, you’ll
need to get there quickly. Time is of the essence to install, implement and
integrate before major changes in the marketplace make your strategy stale.
Customization will ensure that the off-the-shelf product you have selected
changes to match your organization, not the other way around. Our design and
development processes consistently deliver complex deployments on time, within
budget and with the quality sales and service organizations demand. Further,
integration of a synchronizing
Training
Without the proper training, it is nearly impossible for new users to
understand how to use the system in a way beneficial to both the user and the
company. Professional, targeted training in a cost-effective delivery method
helps develop the product skills needed to seize the value out of the new
technology. We know that nothing really matters is no one is using your new
toolkit. Our trainers are professional instructors with an expertise not found
in technicians and consultants who train when needed. Our training sessions
teach end users how to accomplish real tasks, not just navigate windows. Our
deployment strategies ensure your tools are reliable—so your end users do
not have any reason not to use what they have learned.
Support
The software is installed, implementation is done, and training has ended, but
your users still need help. We are just a phone call or email away from
providing you the help you need to be successful. We can provide you with
product maintenance and update releases as well as telephone-based support for
both technical questions and problem resolution.
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Expert Systems |
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Overview: Knowledge-based expert systems, or simply expert systems,
use human knowledge to solve problems that normally would require human
intelligence. These expert systems represent the expertise knowledge as data
or rules within the computer. These rules and data can be called upon when
needed to solve problems. Books and manuals have a tremendous amount of
knowledge but a human has to read and interpret the knowledge for it to be
used. Conventional computer programs perform tasks using conventional
decision-making logic -- containing little knowledge other than the basic
algorithm for solving that specific problem and the necessary boundary
conditions. This Most expert systems are developed via specialized software tools called
shells. These shells come equipped with an inference mechanism (backward
chaining, forward chaining, or both), and require knowledge to be entered
according to a specified format (all of which might lead some to categorize
OPS5 as a shell). They typically come with a number of other features, such
as tools for writing hypertext, for constructing friendly user interfaces,
for manipulating lists, strings, and objects, and for interfacing with
external programs and databases. These shells qualify as |